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If you’re having issues in Outlook on Windows, please follow this guide to recreate your profile and start over. This will fix a vast majority of issues. If the issues you’re facing are not fixed, please contact the MED OIT Service Desk at service.desk@med.fsu.edu or 850-644-3664.
- Close Outlook completely. Make sure you don’t have any open Outlook email or calendar windows.
- Open Control Panel from your Start Menu
- In the top right, change the “View by” to small or large icons
- Look for “Mail” in the list. It may have (Microsoft Outlook) or (32-bit) or something else after it, but will always say “Mail”
- Click on “Show Profiles”
- For any profiles you have in the list, select them and click the “Remove” button to completely clear the list.
- Click the “Add” button
- Enter a new profile name. It can be whatever you like.
- Enter your name and email address. Your email address must be in the format of FSUID@fsu.edu (*Students: DO NOT use FSUID@my.fsu.edu). If you do not know your FSUID, it is whatever you use when signing in to this screen at the https://my.fsu.edu website.
- Leave the password blank and click Next
- If you’ve used your FSU account before on this computer, you may be prompted to select between a "Work or school account" or "Personal Account", select Work or school account. Once again, make sure it says “@fsu.edu” and not “@my.fsu.edu” or anything else. If it shows something else, click the “Sign in with another account” button.
- If you have no accounts saved on your computer, you may see this screen. Enter your email as FSUID@fsu.edu once again.
- Enter your FSUID password if prompted
- Complete the two-factor authentication process.
- It should finish adding your account, and you will be greeted with this screen. Press Finish
- Return to the Profile settings window, and ensure that the profile you created is set as the default under the “Always use this profile” section.
- Click Apply and OK
- Reopen Outlook and allow it a few minutes to set up your account. It should be working properly now. If you have other inboxes to add, you will need to add them by going to File>Add Account