Exam and Classroom Support Expectations

Exam Support

MED Service Desk supports exam activities.

• IT prepares loaner computers - The day before the exam
• IT delivers the loaner computers to the room – 15 min before the exam (split amongst main exam rooms as necessary)
  • Students using a loaner computer will use the "fsu.exam" account during the exam.
• IT checks in with the OME Classroom Support Team to ensure they can login to the classroom PC to get the exam going. – 15 min before exam start.
• IT Service Desk Technicians stay in the room(s) for approximately 20 min. after the exam starts – exam time +20 min.
• IT is “On Call” via Teams or email (Exam Support DL to be created) to meet any IT needs after the Service Desk has left the exam
• Following the exam, OME Classroom Support Team contacts the Service Desk team so they can collect any loaner equipment used during the exam and any loaner exam computers not used and brings them back to IT.

Regular Classroom Support

MED Service Desk and MED IT AV Team supports daily classroom activities.

• Each morning MED IT checks each classroom to ensure the equipment in the room is working properly.
  • Power on all classroom systems
  • Install fresh batteries for microphones, keyboards, mice, and PowerPoint remote clicker
  • Check for computer OS updates
  • Restart classroom computer
  • Check classroom AV system to see if computers project to projectors, cameras are operating, and mics are working
• 10-15 minutes before a lecture starts, work with faculty member to ensure that the room is set: check camera angles, check projecting from the correct source, & recording the lecture is set.
• MED IT is on standby to answer any calls if there are issues during the lecture.
• Following the lecture:
  • Ensure that the recording is stopped
  • Download video recording from the in-room devices
  • Upload the video recording to the Microsoft Stream website and give the correct groups access to the video.

Special Event Support

• Any special events are handled on a case-by-case basis. MED IT Team Leaders (Service Desk – Shane Wetherby and AV Team – Benjamin Brownell) will work with the person requesting the special support to ensure we are meeting the needs of the person and their event.