How to rollback your WiFi driver to restore your network connection

This article is intended to assist customers with rolling back their drivers, when they have no network connection and cannot bring device in for us to look at.

  1. Go to Start and type Device Manger
    1. Select Open

Uploaded image

  1. With Device Manager open navigate down to Network Adapters.
    1. If the arrow is pointing to the right instead of down as shown in the picture below, left-click on it to show more options.
    2. Locate the driver that says WiFi

Uploaded image

  1. Once you have located the driver you will right-click on it and the only option will be "Properties"
    1. Select Properties to open.
    2. You will see the following window open, on the bottom left click on "Change Settings"

Uploaded image

  1. Navigate to the tab on the top of the window that says "Driver"
  2. Look for Rollback Driver
    1. If greyed out, no previous versions of the driver are available. Contact Service Desk
      1. Service Desk can be reached at  850-644-3664
    2. If available left-click to open.

Uploaded image

  1. Select the top reason on the radial button
  2. Select Yes
  3. If successful your network connection should be restored
    1. If not, reboot your device.
      1. If reboot does not resolve the issue. Contact Service Desk
        1. Service Desk can be reached at  850-644-3664

 

Uploaded image

 

 

 

Print Article