Recreate Outlook Profile

If you’re having issues in Outlook on Windows, please follow this guide to recreate your profile and start over. This will fix a vast majority of issues. If the issues you’re facing are not fixed, please contact the MED OIT Service Desk at service.desk@med.fsu.edu or 850-644-3664.

1. Close Outlook completely. Make sure you don’t have any open Outlook email or calendar windows.
2. Open Control Panel from your Start Menu

3. In the top right, change the “View by” to small or large icons

4. Look for “Mail” in the list. It may have (Microsoft Outlook) or (32-bit) or something else after it, but will always say “Mail”

5. Click on “Show Profiles”

6. For any profiles you have in the list, select them and click the “Remove” button to completely clear the list.

7. Click the “Add” button
8. Enter a new profile name. It can be whatever you like.

9. Enter your name and email address. Your email address must be in the format of FSUID@fsu.edu (*Students: DO NOT use FSUID@my.fsu.edu). If you do not know your FSUID, it is whatever you use when signing in to this screen at the https://my.fsu.edu website.

10. Leave the password blank and click Next
11. If you’ve used your FSU account before on this computer, you may be prompted to select between a "Work or school account" or "Personal Account", select Work or school account. Once again, make sure it says “@fsu.edu” and not “@my.fsu.edu” or anything else. If it shows something else, click the “Sign in with another account” button.

12. If you have no accounts saved on your computer, you may see this screen. Enter your email as FSUID@fsu.edu once again.

13. Enter your FSUID password if prompted

14. Complete the two-factor authentication process.
15. It should finish adding your account, and you will be greeted with this screen. Press Finish

16. Return to the Profile settings window, and ensure that the profile you created is set as the default under the “Always use this profile” section.

17. Click Apply and OK
18. Reopen Outlook and allow it a few minutes to set up your account. It should be working properly now. If you have other inboxes to add, you will need to add them by going to File>Add Account